Get your questions answered here
We have compiled the most common questions from our customers about the water, the process and the self-service system. If you cannot find what you need, message us on WhatsApp at 81 3685 2825.
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What our customers ask most often
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Yes. It goes through eight stages: filtration, activated carbon, softening, reverse osmosis, polishing, insulated tank, flow-sensor dispensing and double/triple UV. We comply with NOM-201-SSA1-2015 and NOM-127-SSA1-2021.
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The 20L jug is $17, the 10L bottle is $10 and a single liter is $1. The price includes a jug rinse at no extra charge. No hidden fees.
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Yes, open 24 hours, 365 days a year, including Sundays and public holidays. Our self-service at Salamanca #100, Topo Grande, Escobedo runs continuously.
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Yes, the system works with your own jug. When you arrive, the equipment automatically rinses it before filling. If you have questions about the right jug, message us before you come.
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The system is reviewed and maintained weekly using an internal tool. Automatic triggers alert the team before any parameter goes outside the control range.
Three steps to get your purified water
The self-service is designed for autonomous operation. No lines, no wait times and no need for assistance at the location.
Arrive at the Topo Grande location
Find us at Salamanca #100, Colonia Topo Grande, General Escobedo, N.L. Open 24 hours every day. No appointment or wait time needed to get started.
Place your jug — the system rinses it
Put your jug in the dispenser. The equipment automatically rinses it with purified water before filling. This is included in the price; there is no extra charge.
Fill up, pay and take your water
The flow sensor controls the exact amount. 20L jug $17, 10L $10, liter $1. The water has already passed through the complete multi-stage process with UV sterilization.
Seven reasons to choose La Reserva
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Eight-stage purification process
Filtration, activated carbon, softening, reverse osmosis, polishing, insulated tank, flow-sensor dispensing and double/triple UV. Each stage serves a specific technical purpose.
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Weekly system monitoring and maintenance
The team reviews and maintains the system every week. The internal tool logs the history and generates automatic alerts before any parameter leaves the control range.
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More than 15 years in chemical industry
Real experience in large-scale industrial processes applied to drinking water. Industrial-grade technical rigor is the foundation of every liter La Reserva dispenses.
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Compliance with NOM-201-SSA1-2015
The official Mexican standard for purified packaged water. We operate within its quality parameters and monitor them weekly to ensure consistent compliance.
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Compliance with NOM-127-SSA1-2021
The standard for water for human consumption. pH, TDS, residual chlorine and hardness are maintained within the control limits established by this regulation.
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Local service in Escobedo open 24/7
Salamanca #100, Topo Grande, General Escobedo. No appointments, no lines, and open every holiday. The self-service runs continuously so you can come anytime.
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Jug rinse included at no extra cost
The jug is rinsed before every fill, always and at no additional charge. A step that ensures water hygiene and that many water refill stations charge extra for or skip.
Message us and we will answer promptly
Send a message on WhatsApp to 81 3685 2825 or visit the location at Salamanca #100, Topo Grande, Escobedo. We answer questions during daytime hours.
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